Refund and Cancellation Policy
Effective
This policy explains how to cancel Padmnet broadband and how we handle subscription refunds, outage remedies and refundable router deposits. It should be read with Padmnet’s Terms and Conditions.
1. Cancel your broadband service
You can ask to close your connection at any time after activation. Call or WhatsApp +91 99251 32277 or email support@padmnet.in. Include your account or connection reference and service address so we can identify your connection. If Padmnet equipment needs to be collected or returned, contact us to arrange it.
2. Refunds when you move
If you have a 6- or 12-month prepaid plan and move to an address Padmnet cannot serve, you can request a refund for the unused part of your plan. Give us your new address and proof of relocation, such as a rental agreement, utility bill or employer letter, with your cancellation request.
We calculate the subscription amount for the unused period and deduct 26% of that unused amount for administration and processing. For example, if the unused subscription amount is ₹1,000, the deduction is ₹260 and the refund is ₹740.
We process eligible relocation refunds within 7–10 business days of the request, normally to the original payment method. The calculation applies to your prepaid subscription fee. We assess installation, separately charged equipment fees and usage charges separately. We may also review exceptional cases, such as documented service issues or billing errors.
3. Extended outages
For an extended outage other than one caused by a force majeure event, such as a natural disaster, Padmnet offers a refund for the full unused portion of the prepaid plan or an extension of plan validity. Report the outage to customer support and keep your complaint reference. Padmnet applies any credit, refund or plan extension due under applicable rules.
4. Refundable router deposits
If you paid a refundable deposit for a router or ONT supplied by Padmnet, contact us to arrange its return when service ends. We test the returned equipment to check that it works and refund the amount due within the applicable timeframe. The deposit is handled separately from any subscription refund.
5. Entertainment add-ons
Entertainment add-ons have separate terms. Contact Padmnet if you want to change or cancel an add-on. We forward your request to the aggregator that manages your subscription. The aggregator handles the request with you under its terms. Contact Padmnet about charges it billed.
6. Questions about a refund
Email support@padmnet.in or call or WhatsApp +91 99251 32277. If you already have a request, share its reference when you follow up. Your rights under applicable law continue to apply.