Privacy Policy

Padmnet Broadband Services Private Limited is responsible for personal information collected through this website. This policy covers website visits, enquiries and the details you choose to share with us when you contact us from the site.

1. Information we collect

• Callback requests ask for your mobile number and city.
• Availability requests ask for your mobile number, city and an area, address or nearby landmark so we can check your location.
• Contact enquiries ask for your mobile number, city and message. You can also provide your name and email address.
• Business enquiries ask for your mobile number, city, the service you are interested in and a description of your needs. You can also provide your organisation name and site or zone.

We record the enquiry reference, submission time and follow-up status. If you contact us by phone, email or WhatsApp, we receive your contact details and the information you choose to share, such as a message or location. Please keep passwords, one-time codes, payment details and identity documents out of website enquiry forms.

2. How we use your information

We use your details to check broadband availability, respond to enquiries, arrange callbacks, discuss business requirements and assist with support requests. We also use enquiry records to keep track of requests, prevent spam and investigate duplicate or abusive submissions.

Website forms ask you to agree to contact about your request before submitting. You can withdraw that permission by emailing us. If you leave out information we need to identify your location or contact you, we may be unable to complete your request.

3. Who can access or receive it

Authorised Padmnet staff can review enquiries in the protected staff workspace. When email alerts are enabled, the alert contains the enquiry type, reference and receipt time. Staff open the workspace to read the submitted details.

When WhatsApp alerts are enabled, Padmnet uses Gallabox to send broadband availability and callback alerts to its team. These alerts include your name (if provided), mobile number, city, enquiry type and reference. Full addresses, GPS coordinates and enquiry notes stay in the protected staff workspace.

If you select the optional WhatsApp acknowledgement on a website enquiry form, Padmnet uses your mobile number and name (if provided) to send a confirmation through Gallabox. You can submit the form with that option unchecked. The option controls the message sent to you. Padmnet may still alert its team about availability and callback requests so staff can follow up.

Hosting and email providers may process information needed to operate those services. If you ask us to help with an entertainment add-on, we may share details needed to handle the request with the provider that manages your subscription. We may disclose information where required by law.

4. Website operation and external services

Delivering a web page involves technical information such as your IP address, browser information and request time. Hosting systems may log technical details for security, troubleshooting and reliable operation. If you allow optional measurement, we use Google Analytics for page usage and Microsoft Clarity for heatmaps and interaction recordings where enabled. These services may use cookies and receive technical information about your visit. We mask page content for Clarity and keep enquiry form entries and precise location out of measurement. You can change your choice under Privacy settings at the bottom of the page.

WhatsApp opens a separate service. WhatsApp’s privacy policy applies to what you share there, and this policy describes how Padmnet handles the information we receive. Customer Login opens the separate customer portal for account access, bills and payments. Social media and entertainment services linked from the site also have their own privacy practices.

5. Retention and security

How long we keep an enquiry depends on the request, any follow-up or dispute, and applicable recordkeeping obligations. We restrict access to submitted enquiries through staff sign-in and permissions. Contact us if you want to know what information we hold about your enquiry or ask us to delete it.

6. Privacy requests and complaints

Email support@padmnet.in with “Privacy request” in the subject line to ask about your information, request access, correction or deletion, withdraw permission to contact you, or raise a privacy concern. Include your enquiry reference if you have one. We may need to verify your identity before acting on a request. Requests are handled subject to applicable law and any records we are required to keep.

A parent or guardian should submit a broadband enquiry on behalf of a child. If you believe a child has sent us personal information, contact us so we can review it.

7. Policy updates

We post updated versions of this policy on this page with the date they take effect.