OTT Terms and Conditions
Effective
These terms explain how entertainment add-ons purchased through Padmnet are activated, supported, changed and cancelled. The aggregator that manages your subscription and each streaming service have their own terms for using their apps.
1. What your package includes
Check the add-on inclusions on the Plans page before selecting a package. The apps and duration depend on the package you choose. Add-on 1 includes a choice of JioHotstar or Sony LIV. Tell Padmnet which one you want before activation. DishTV + Add-on 1 includes the same streaming package alongside DishTV. Use your order and activation details to check your package and its validity.
2. Activation, devices and viewing
Follow the instructions for your package. Depending on the service, you may watch inside the aggregator’s app, activate access in the streaming service’s own app, or redeem a code. Supported devices, simultaneous streams, available content and other viewing limits depend on the package and the app’s current terms. Ask us to check compatibility with your device before ordering if you are unsure.
3. Getting help
For an add-on purchased through Padmnet, start with us. Call or WhatsApp +91 99251 32277 or email support@padmnet.in. Share the mobile number registered with Padmnet, the package or app name and a short description of the issue. For streaming problems, include the device and any error message. Keep passwords and one-time codes private.
We check your package and charges billed by Padmnet. We forward activation, access and streaming issues to the aggregator that manages your subscription, such as PlayboxTV or Watcho where applicable. The aggregator works with you to resolve the issue. Padmnet handles your broadband connection and questions about charges we billed.
4. Changing or cancelling during a subscription
Contact Padmnet if you want to switch apps, change packages or cancel an add-on before it expires. We forward your request to the aggregator. Your package and the provider’s terms determine what can change and when. Ask for confirmation of the effective date and how the change affects your remaining access, renewal and charges.
For subscriptions bought directly from a streaming service or app store, use the account or support channel of the service that billed you.
5. Charges and refunds
Ask Padmnet to review any charge on your Padmnet bill. Any refund or credit for an entertainment add-on depends on the subscription terms, how it was billed and applicable law. To close your broadband connection or ask for a broadband refund, see our Refund and Cancellation Policy and tell us if you also have an active entertainment add-on. Your rights under applicable law continue to apply.