Check your connection speed
A speed test measures one device, to one server, at one moment. Set it up properly first so the number means something.
Before you test
- Connect the device to the router with a LAN cable if you can. Wi-Fi adds its own limit on top of your plan speed.
- If you have to use Wi-Fi, stay in the same room as the router with nothing solid in between.
- Stop downloads, backups, video calls and streaming on every device in the premises.
- Test one device at a time.
- Run the test two or three times, and again at a different hour, before drawing a conclusion.
Run the test
The test opens in a new tab. Keep this page open so you can note what you did and what you saw.
If the test offers a choice of server, pick one in or near Kutch. A distant server measures the wider internet path rather than your connection to Padmnet.
Run the testThe test is run by Speedtest by Ookla, not by Padmnet. Its own privacy policy applies to what you do there.
Reading your result
- Compare the result with your plan speed, not with the Wi-Fi rate your device reports.
- One slow result is normal. A pattern across several tests and different hours is what matters.
- Check whether you have used your monthly allowance. After 3,300 GB the speed is reduced to 1 Mbps until your billing date.
- The plan speed is the maximum rate to Padmnet’s local network node. Speed at your device also depends on Wi-Fi, your equipment, network conditions and the sites or apps you use.
If the result still looks wrong
Work through the slow-connection steps in the Help Centre first. If the pattern continues, contact Padmnet with the time of day, the device, whether it was on cable or Wi-Fi, and the speeds you recorded.